Return & Refund Policy

Last Updated: September 11, 2026

At Avynera, customer satisfaction is important to us. If your purchase isn't right for you, we offer free returns and refunds within 30 days of delivery, subject to the conditions described below.

1. Return Period

Customers may request a return within 30 days from the date the order is delivered.

To initiate a return, please contact our customer support team within the applicable 30-day period.

Returns requested after 30 days from delivery may not be accepted.

2. Return Eligibility

To qualify for a return, the product should generally be:

• Unused
• Unworn
• In its original condition
• Free from damage
• Free from excessive marks, scratches, or other signs of use
• Returned with its original packaging where reasonably possible

Because Avynera sells personal hair-care accessories, products that have been used may not be eligible for return when their condition prevents them from being resold.

If you are unsure whether your product qualifies, please contact us before shipping it back.

3. Free Returns

Avynera provides free returns for eligible purchases within the 30-day return period.

To request a return, contact:

support@avynera.online

Please provide:

• Your order number
• Your name
• The email address associated with your order
• The reason for your return

Please do not send products to our business address before receiving return instructions from our customer service team.

4. Return Instructions

Once your return request has been reviewed and approved, we will provide the appropriate return instructions.

Please follow the instructions provided by our customer service team to ensure your return can be processed correctly.

5. Refunds

After we receive your returned product, we may inspect it to determine whether it meets the applicable return conditions.

Once the return has been approved, the applicable refund will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

6. Damaged or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as reasonably possible.

Please provide:

• Order number
• Description of the issue
• Clear photographs of the product
• Photographs of the packaging when relevant

We will review the information and work with you to determine an appropriate resolution, which may include a replacement or refund.

7. Products That May Not Qualify

A return may not qualify if the product:

• Has been used
• Has been intentionally damaged
• Has been modified or altered
• Has excessive scratches or other signs of use
• Is missing important components
• Is returned outside the 30-day return period

Nothing in this policy is intended to limit consumer rights that cannot legally be excluded.

8. Exchanges

If you would like a different comb style, color, or design, please contact our customer support team.

Depending on inventory availability, we may recommend returning the original product and placing a new order.

9. Refund Delays

Once Avynera has processed an approved refund, your payment provider may require additional time to post the funds to your account.

If you have not received your refund after a reasonable processing period, please contact us so we can assist.

10. Contact Us

For questions regarding returns or refunds:

Avynera
3353 N 27th Ave
Bozeman, MT 59718
United States

Email: support@avynera.online
Phone: +1 (585) 356-9413